RACKWISE Technical Support and Software Maintenance affords all customers software upgrade/update assistance, all new features and improvements, technical support assistance, bug and problem resolution and work-around, and equipment shape support.

RACKWISE DCiM Xtm Technical Support and Software Maintenance

RACKWISE provides a support portal for its RACKWISE DCiM Xtm customers who are current on annual software maintenance and technical support. Customers can access the RACKWISE Support Portal via the link below:

RACKWISE CUSTOMER SUPPORT PORTAL

Telephone Phone and email support is also available at:

Phone:

(800) 203-1284

UPGRADE TO LATEST SOFTWARE VERSION

The software version on your RACKWISE DCiM Xtm server can be easily found on your RACKWISE DCiM Xtm web portal login screen (bottom right hand corner of the login window).

The Latest Version of RACKWISE DCiM Xtm software is:

RACKWISE DCiM Xtm 10.1.1.54

Request Upgrade

Shape Request

RACKWISE is continually researching and updating our equipment library. If you would like to request new equipment that you’d like to see added to the RACKWISE DCiM Xtm Equipment library please complete the online form:

SUBMIT EQUIPMENT TO BE ADDED TO THE RACKWISE DCiM Xtm EQUIPMENT LIBRARY

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